Trouble Shooting

Milaana

Loss  / Reduction of heat

  • An old or under rated (less than 20 Amp) battery can reduce the heater output
  • If the plastic safety pick is in between the copper battery hatch and battery the heater will not be energized
  • If a unit is dropped, or the brass thumb screw is tightened forcefully the battery contact will compress and the battery will not contact the copper battery hatch.  A paper clip with a 1/8" bend in it can be used to pull the battery contact up so that the battery will contact the copper plate.  
  • If the copper hatch, screw,  brass thumb nut is tarnished or the copper star washer is missing heater output can be reduced.  Parts can be cleaned with IPA to improve conductivity.
  • If the battery hatch screw is loose  in the threaded  metal insert in the wood, it can reduce the heater output.  The screw can be rotated counter clockwise until tight.  This issue is an issue with a small number of the early  Milaana 1's.
  • If the above does not resolve the issue it might be internal to the unit and may need to be serviced if  (US Custom) or replaced (Standard) still in warranty.

Uneven Heating

  • Herbs should be finely ground without any stalks or large hard bits.  Herb should be lightly packed and the basket should be at least 1/2 full.
  • If the herb is darker in the center than the edges reduce heat by modulating (pulsing) the button and take longer draws (12-18 seconds).
  • The RBT heaters are bisected by a ceramic insulator plate.  This can cause asymmetric heating patterns that can produce uneven ABV.  To help reduce this effect rotate the mouthpiece during and/or between draws 90/45 degrees. 

Splinter / Splinter Z

Loss  / Reduction of heat

  • A mod box with at least 40 watts should be used to produce darker ABV.
  • A mod box with poor power quality can produce low heater power.  If available, try using  a different to verify poor unit performance.
  • Ensure that the center in is contacting the mod.  If a mod box is warn or the center pin is low, it will not contact the brass unit pin.  If available, try on a different mod box.
  • If the above does not resolve the issue it might be internal to the unit and may need to be serviced if  (US Custom) or replaced (Standard) still in warranty.  The  resistance should range from .23 to .31 ohms.  If the value is high or low (no atty) this indicates that there could be a problem internal to the unit.

Uneven Heating

  • Herbs should be finely ground without any stalks or large hard bits.  Herb should be lightly packed and the basket should be at least 1/2 full.
  • If the herb is darker in the center than the edges reduce heat by modulating (pulsing) the button and take longer draws (12-18 seconds).
  • The RBT heaters are bisected by a ceramic insulator plate.  This can cause asymmetric heating patterns that can produce uneven ABV.  To help reduce this effect rotate the mouthpiece during and/or between draws 90/45 degrees. 


Valid Warranty Repairs

Broken glass is covered for 30 days from date of purchase (Glass is repairable for in-warranty US Custom Splinter and Milaana 2 through your retailer)

Batteries are covered for 90 days from the date of purchase

Loose glass

Loose Milaana button

Loose Milaana bottom cap

Loose Splinter 510 Fitting

Battery hatch screw loose

Loss of heat - herb not browning with a fully charged battery (Milaana) or at max power of 50 watts (Splinter)

Replacement safety picks are available from the retailer who sold the Milaana


Not Covered by Warranty (See unit warranty card)

Damage due to drops, excessive heat or excessive moisture are NOT covered by the warranty against manufacturing or material defects.

Damaged, soiled or displaced heater screens are not covered by warranty.   Standard 19 mm joints cannot be used in RBT products as they can displace the heater screen.

Over temperature - RBT units have a max wattage of 50 watts and a maximum on-time of 30 seconds - Allow unit to cool if hot to the touch.

Compressed battery contact - Excessive force or a drop can compress the battery contact.  See our trouble shooting guide to raise the contact back to the point of contacting the battery.

Shipping is "in kind" meaning the customer covers the cost of return shipping.


Please contact the retailer the unit was purchased from for any valid warranty claims.